Privacy Policy

Introduction

luminorvexia.top Ltd ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website luminorvexia.top or use our services.

Data Controller Information

The data controller for your personal information is luminorvexia.top Ltd, a company registered in Malta with registration number C96587. Our registered address is Triq Santa Lucija 75, Birkirkara BKR 6002, Malta.

Data Collection

We collect and process the following types of personal data when you interact with our website and services:

• Contact Information: Name, email address, phone number, and institution details when you submit enquiries or contact forms
• Technical Data: IP address, browser type, device information, and website usage data collected through cookies and analytics tools
• Communication Data: Records of correspondence when you contact us via email, phone, or our contact forms
• Service Data: Information about your CRM requirements and preferences when you use our consulting services

How We Use Your Information

We process your personal data for the following purposes and legal bases under GDPR:

• Service Provision: To respond to your enquiries, provide consulting services, and deliver CRM comparison reports (Legal basis: Contract performance and legitimate interests)
• Communication: To contact you regarding your enquiries, service updates, and support (Legal basis: Contract performance and legitimate interests)
• Website Improvement: To analyse website usage and improve our services through analytics (Legal basis: Legitimate interests with your consent for non-essential cookies)
• Marketing: To send relevant information about our services where you have consented (Legal basis: Consent)
• Legal Compliance: To comply with legal obligations and protect our rights (Legal basis: Legal obligation and legitimate interests)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Third Parties

We may share your personal data with the following categories of recipients:

• Service Providers: Trusted third-party service providers who assist us in operating our website and delivering our services, such as hosting providers and analytics services
• Professional Advisors: Lawyers, accountants, and other professional advisors when necessary for business operations
• Legal Requirements: Government authorities or law enforcement when required by law or to protect our legal rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected:

• Contact Enquiries: 3 years from last contact
• Client Data: 7 years after service completion for business records
• Website Analytics: 26 months (Google Analytics default)
• Marketing Consent: Until consent is withdrawn

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of processing in certain circumstances
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing that requires consent

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, access controls, and regular security assessments.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "last updated" date.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out using the following contact information:

• Email: [email protected]
• Phone: +356 27148685
• Post: Privacy Officer, luminorvexia.top Ltd, Triq Santa Lucija 75, Birkirkara BKR 6002, Malta

Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC) or your local supervisory authority if you are located in another EU member state.